107,658+ Happy Sleepers
Mellow Lasts A Lifetime
Limited Lifetime Protection Plan
One covered replacement for qualifying manufacturing defects for as long as you own your item. Add it at checkout for $20 per item.
Price: $20 per covered item
What you get: One covered replacement when a qualifying defect occurs under normal home use
Who it applies to: Original purchaser only; the plan cannot be transferred
What it is: A paid service contract, not insurance and not a full warranty
Quick Summary
Lifetime means coverage lasts as long as the original purchaser owns the covered item
Only one replacement is provided per plan and per item; coverage for that item ends once the replacement ships
Registration is required within 30 days of delivery, including photos of the item and original packaging
The original packaging must be kept and returned with any claim or the claim will be denied
A $15 processing fee applies to each approved claim, and the customer pays inbound shipping for claim returns
Mellow covers outbound shipping for the replacement to the contiguous U.S.
Exclusions apply. Normal wear, stains, washing damage, pet damage, accidents, and misuse are not covered
What Is Covered
If inspection confirms a manufacturing defect occurring under normal household use, the item will be replaced with the same SKU. If the exact product has been discontinued, an equivalent product of the same value will be provided. The replacement may be new or refurbished at Mellow's discretion.
Examples of qualifying defects:
Comforters: seam or baffle failure causing significant fill migration, fabric delamination, or zipper failure if present
Pillows: zipper failure, insert or foam breakdown beyond normal softening, including more than 30% permanent height loss measured off-load on a flat surface, seam failure, or fabric delamination
What Is Not Covered
Normal wear and tear, including pilling, minor snags, ordinary softening or flattening, and color fading
Comfort preferences or perceived firmness/loft changes that do not result from a defect
Damage caused by washing, drying, ironing, steaming, or detergent
Damage caused by heat, sunlight, humidity, mildew, or improper storage
Odors, stains, liquids, bodily fluids, cosmetics, or smoke
Pets, scratches, tears, cuts, burns, chewing, accidents, or intentional damage
Insects, bedbugs, contamination, or mold
Misuse, abuse, neglect, or failure to follow care instructions
Commercial or non-residential use
Purchases from unauthorized sellers, loss or theft, or shipping damage occurring after delivery
Claims submitted without the item's original packaging and required documentation
Eligibility and Activation
Purchase one plan per item in the same order as the covered item
Register the plan within 30 days of delivery
Provide your order number and contact information
Upload clear photos of the item and its original packaging, including the outer sleeve, bag, box, and any inner case
The plan applies only to the original purchaser and the specific registered item
How to File a Claim
Email within 30 days of discovering the issue: support@mellowsleep.com
Provide your order number, product name/SKU, issue description, clear photos or video of the defect, SKU or product labels, and original packaging
If the claim receives preliminary approval, an RMA and return label will be issued
The entire product must be shipped back within 7 days of the RMA
Include all original packaging
Pay the $15 processing/restocking fee for the claim
Inbound shipping is customer-paid; outbound replacement shipping is covered to the contiguous U.S.
After inspection, which may take up to 30 days, a confirmed qualifying defect will result in a replacement of the same SKU or an equivalent product of the same value
Important: Only one covered replacement is available per plan. Replacement items are not covered by the original plan.
Fees and Shipping
Processing/restocking fee: $15 per approved claim
Inbound claim shipping: customer-paid
Outbound replacement shipping: covered by Mellow to the contiguous U.S.
Administrator/Obligor: Mellow LLC, Delaware, USA
Contact: support@mellowsleep.com
This plan is a limited service contract covering manufacturing defects only. It is not insurance and not a full warranty. Mellow's total liability is limited to the original purchase price of the covered item. Some states do not allow certain limitations on implied warranties or incidental or consequential damages. Where prohibited, those limits may not apply.
Dispute resolution: Any dispute relating to this plan will be resolved through binding individual arbitration under the AAA Consumer Arbitration Rules. No class actions or consolidated proceedings are permitted. Eligible claims may be pursued in small claims court.
Governing law: The law of the State of Delaware applies, excluding conflict-of-laws rules. Venue for any permitted court action will be Delaware.
This plan ends when a covered replacement is issued, when you no longer own the item, or if the plan is canceled or voided under these terms.
Effective date: September 20, 2025